Every owner wants a leadership team that can run the company without them. Few actually build one that can.  

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In this episode, I sat down with Cyndi Gave to talk about what it really takes to develop a team that thinks, decides, and acts like owners. We break down the tension every entrepreneur feels: how to let go without losing control, how to build trust without blind faith, and how to design leadership that frees you — not traps you. Cyndi shares her own experiences leading through growth, building accountability structures, and navigating the emotional side of leadership development. We connect those lessons directly to enterprise value, owner freedom, and what it really means to move from operator to owner. 
 
This isn’t about org charts or titles. It’s about building a system of leadership that makes the company—and the owner—more free. 

What We Covered 

• Why most owners stay trapped in operations (and how to escape the bottleneck) 

• How to build a leadership team that owns outcomes, not just tasks 

• The difference between management and leadership — and why it matters 

• How to let go without losing control 

• The connection between trust, accountability, and enterprise value 

• Why leadership development is the bridge between operating and owning 

Cyndi Gave is an executive leader and organizational strategist who helps businesses build the systems, teams, and leadership culture required for sustainable growth. With deep experience guiding owners through transitions of scale, Cyndi specializes in aligning people, processes, and accountability so leadership teams can perform independently — freeing owners to focus on vision, strategy, and enterprise value creation. 

Chapters:  

• (00:00 ) Cyndi's background as recovering HR person and evolution into behavioral expert 

• (15:05 ) Challenges of traditional recruiting and the adversarial hiring relationship dynamic 

• (32:58 ) Building the leadership team and defining job scorecards with stakeholder input 

• (46:13 ) Process for screening candidates using multiple assessment sciences and behavioral interviews 

• (1:04:12 ) Internal versus external candidates and succession planning without replacement mindset 

• (1:19:19 ) Coaching and development strategies for hard skills versus soft skills gaps 

• (1:27:54 ) Critical thinking assessment and AI's impact on strategic thinking abilities 

• (1:38:42 ) Understanding chaos creators and the importance of structured systems for creativity 

• Rate, comment, and share with the owner/operators you know! 

Resources: 
https://www.themetissgroup.com/ 

https://www.themetissgroup.com/leadership-academy/hire-employees-service 

Ryan Tansom Website

Chapters

• (00:00:00 ) - How to Promote and Develop Your C Suite Leadership Team
• (00:02:41 ) - Cindy Grossman on The Owner's Operating System
• (00:04:47 ) - What Type of HR Job Should You Take?
• (00:10:00 ) - The Most Important Investment Your Company Can Make
• (00:11:54 ) - The Challenges of Hiring Processes
• (00:17:58 ) - Compensation of Workplace Motivators
• (00:22:41 ) - How To Establish a Process for Recruiting
• (00:24:04 ) - How to Build a Superstar Team
• (00:28:59 ) - On the Need for Rapid Growth Teams
• (00:34:16 ) - Hiring Process Coach
• (00:39:56 ) - The Importance of Priorities in Job Interviews
• (00:43:43 ) - The Process Chart and the Accountability
• (00:49:46 ) - The 3-Step Process for Screening a Human
• (00:52:30 ) - Soft Skills and the Job Search
• (00:56:55 ) - The Screening and Attract People
• (01:01:19 ) - The Importance of Admitting Mistakes
• (01:03:42 ) - On Succession Planning For Visionsaries
• (01:09:50 ) - A New Scorecard for the Company
• (01:11:54 ) - Culture of Coaching
• (01:20:37 ) - The Gotcha's of Motivation
• (01:21:42 ) - GPT is a test
• (01:22:31 ) - 28 on the C-suite Test
• (01:23:19 ) - Critical Thinking in the AI Age
• (01:26:14 ) - The Critical Thinking Test
• (01:29:21 ) - Does the Hartman Profile Affect Your Work?
• (01:33:39 ) - Understanding First Principles in the AI World
• (01:37:48 ) - In the Elevator With EOS
• (01:40:39 ) - Ryan From The Elevator
• (01:40:55 ) - How To Get Talent
• (01:42:31 ) - A Taste of Duck Soup